I just got off the phone with a staff member who told me about her experience buying a new laptop. She said that she and her husband were looking at a PC, but everyone has told her that she won’t like Vista -including the sales people she talked to. She said, “Why would I buy something if you’re telling me that I’m not going to like it?” The sales person said, “Well, we have Apple laptops.”

She ended up going with a Mac, of course, and loves it. The store where she bought it offers a 1 hr per week tutoring service for $99 per year, and she’s thinking about doing that to get up to speed with the change from Windows to OS X.

Microsoft is losing.