Published by Brian Slezak on 18 Mar 2009
So, unrelated, my feed reader just ate itself and lost all my feeds. I’m piecing things back together and happen to notice jgrabrian’s post on US Bank. That prompted me to write this up real quick.
So, last week I get a $1 charge on my “Savings” account at US Bank. This happened before because they screwed up how many withdrawals I’m allowed to make in a month. When I opened the account they told me it was 6 per month, then they later charged me and said, “Whoops our bad, that was really 3 per month.” Well I call them to get this most recent charge reversed because I figure they screwed up again because I’ve only had two. I call the national number and talked to Matthew. Matthew is the worst customer service rep I’ve talked to in around 10 years. He constantly cut me off when I tried to explain things, and I ended up hanging up on him because he would not even let me speak. It was so far from customer service I can’t even tell you. That was the second horrible experience I’ve had with US Bank customer service.
Next I called a local branch and found out that those 3 withdrawls per month I had, yeah – it was really just one. They changed that and never told me. Then they tried to upsell me into a “gold” account for the ridiculously high interest rate of .0085!! Oooo. I told them I didn’t want a saving account at all anymore and immediately drove over to the branch and converted it into a checking account. They were even nice enough to KEEP that $1 charge, probably for my trouble. Wasn’t that nice?
On top of all that, just a week earlier was the second time that by their mistake, they double-charged my account causing $75 in overdraft fees (all of which were reimbursed) and caused my reserve loan to kick in. Subsequently I had two conversations with their customer service at the national level and the interest they chargedme on that $8.72 is still not reimbursed to this day.
At this point, free checking has cost me around $15 over the past 4 years (including other mistakes in the past they would not reimburse me for) for the priviledge of banking with them. Still not expensive, but not free either. I moved to US Bank for online banking and account management. I may go back to Commerce, because at least they made mistakes in my favor. (Still up about $30 from banking with Commerce.) :p